Robotic Process Automation for time-consuming IT tasks

Quite often, automation of IT processes is associated with enormous investments and with high complexity. The best way to receive a proof of concept is to try the bottom-up automation approach – to gain instant results in repetitive tasks and later on develop an end-to-end IT automation strategy. Thanks to CUDATO Robotic Process Automation this is easily achievable.

Typical IT tasks that can be automated using RPA:

• Password resets
• Server disk space clean-up
• File monitoring
• Remote service restart
• Shared domain password resets
• SQL queries automation

Password resets

Password resets can take up dozens of hours of work for Your IT staff depending on a user requests number. In some severe cases handling password reset calls can take up to 40% of a working day. The typical password resets procedure looks like this:

• Authentification
• Reset
• Confirmation
• Documenting

Server Disk Space clean-up

Constant monitoring and cleaning up disk space is very time-consuming and one of the most frequent tasks of the IT staff, which, in case of neglection, can cause unplanned server downtime. A very simple issue that can cause server crashes are large log files that take up disk space.

An automated disk clean-up scenario looks this:

• Robots monitor disk space
• A scheduled run or a triggered run can be launched
• Robots perform required actions with the log files (archive, delete or move)
• Admins get notified of disk space situation

File monitoring

Monitoring application files and folders for data integrity is critical for security and compliance reasons. The automated data monitoring scenario consists of these steps:

• Change monitoring
• Data integrity check
• Notifications in case of any changes or errors in critical files
• Maintaining system stability by moving, archiving and compressing files

Remote service restart

Restarting servers each time because of changes to application configuration, system crashes or memory clean-ups can drive anybody nuts. Robots can perform server restarts on alert triggers or on schedule. A typical automation scenario looks like this:

• Monitoring of any Windows/Linux or antivirus services
• Restart servers automatically or perform remediation on triggered events.

Shared domain password change

Using shared domain accounts to run applications on Windows servers is a common practice. It is recommended for administrators to change up passwords every two months. As a rule, the credentials used by services should be manually updated on each server. Automation speeds up the service account change process, eliminate errors and meets the required regulations. The typical scenario looks like this:

• The server and service list is extracted from any inventory
• Automatically changes the login and password for each service and server
• Service restarts upon necessity
• Notifications are sent to administrator

SQL Queries automation

Is repeatedly executing data extraction queries and emailing the results a typical task? RPA can automate data retrieval from an SQL database, output it to an Excel file and send it to a user that demanded it or run on schedule

Using Robotic Process Automation for IT tasks can save money on workforce and protect You from server downfalls. Robots can be deployed in a very short period of time and will work 24/7/365.